General Terms and Conditions of Sale Group Travel
MIJE – Maisons Internationales de La Jeunesse et des Etudiants – is an association founded in 1958 and recognised as an association of public utility, approved Jeunesse & Education Populaire under N°75 JEP 04-193, whose head office is located at 13 boulevard Beaumarchais – 75004 PARIS – France, and registered in the register of travel agents and other stay operators under N° IM 075 10 0395 (Atout France).
National Education Accreditation – Affiliate Member of the FFPU
Financial Guarantee : UNAT-FMS 8 rue César Franck 75015 PARIS – Insurer: RC HISCOX – Contract No. HA RCP0323871 (5 000 000 €).
Phone +33 (0) 1 42 74 23 45 – Fax +33 (0) 1 42 74 08 93
www.mije.com – email@example.com
The present General Terms and Conditions of Sale (“GTC”) apply to Group Reservations made with MIJE to the exclusion of all other Reservations and in particular :
- Individual Reservations governed by the Individual General Terms and Conditions;
- Reservations for mini-group stays and room rentals for legal entities, governed by the Mini-Groups General Terms and Conditions of Sale (“Mini-Groups GTCS”)
- Reservations made through intermediaries (online booking agency etc.), governed by their own contractual conditions. The present GTC published in the brochure, on the website https://www. mije.com and sent by e-mail or on paper are part of the information communicated to the Customer prior to the conclusion of the travel contract, within the meaning of articles L. 211-8 et seq. and R. 211-4 et seq. of the French Tourism Code.
“Client”: means any person, not a travel professional, who orders one or more Services offered at MIJE.
“General Terms and Conditions of Sale” “GTC”: refers to the present GTC which apply to any order for travel services made by a Client to MIJE and which form an integral part of the Contract.
“Contract”: means the contract concluded between the Client and MIJE, consisting of the travel contract and these GTC.
” Tourist package “: constitutes a tourist package (within the meaning of article L 211-2 of the Tourism Code), the combination of at least two different types of travel services for the purposes of the same holiday trip or holiday stay, exceeding twenty-four hours or including one night, if these services :
- 1° are combined by the MIJE before a single contract including all these services is concluded ;
- 2° are purchased from a single point of sale and chosen before the Traveller agrees to pay ;
- 3° are offered, sold or invoiced at an all-inclusive or total price;
- 4° are advertised or sold under the name of “package” or under a similar name.
“Partner”: means all providers of Services including, in particular, rail carriers, maritime carriers, airlines, hotels, tour operators, car rental companies, insurance companies. “Participant” or “Traveller”: means any person benefiting from a Service reserved by a Client, including the Client himself where applicable.
“Service(s)”: means any service(s) offered by MIJE, such as the provision of airline tickets, accommodation, car rental, tourist packages or any other service.
“Reservation”: means the act of reserving one or more Services with the MIJE.
II. Prestations proposées
The MIJE propose :
- Tourist packages (educational stays and discovery classes in France and abroad),
- accommodation in its three youth hostels in Paris,
- accommodation in hostels, centres, hotels not run by MIJE and host families,
- car rental services,
- as well as rail or air tickets alone.
The Services ordered by the Client are listed in the Contract.
III - Registration
At the Client’s request, in writing or via the website www.mije.com, a proposal and a travel quote will be sent by MIJE. The proposal includes information on the prices, dates and other constituent elements of the Services provided on the occasion of the trip or stay as defined by article R. 211-4 and R. 211-6 of the Tourism Code.
After acceptance of this proposal by the Client, the MIJE will send the Client a travel contract to which the GCS are appended (hereinafter “the Contract”). The Client undertakes to return an initialled and signed copy of the Contract to MIJE as soon as possible.
Registration becomes effective upon receipt of the signed Contract accompanied by the payment of the first deposit according to the date of Reservation.
The Client acknowledges, in his own name and on his behalf, but also in the name and on behalf of all the Participants, having read these GTC in their entirety, the specific conditions specific to certain services, as well as all the terms of the proposal and the quotation before concluding the Contract. Consequently, any Reservation request entails the Client’s full adherence to the GCS.
The Customer undertakes to communicate these GCS to the major Participants and is responsible for their compliance with them.
The price is mentioned in the quotation given to the Client and the Contract signed by the Client and the MIJE.
The price is total and fixed. It includes all the Services mentioned in the Contract, including repatriation insurance, administrative expenses and applicable taxes.
The price does not include: services prior to departure, services not expressly mentioned in the Contract, drinks, personal expenses, tips, membership of the MIJE Association, additional optional services, (excluding tourist taxes payable on site, optional insurance if not mentioned in the Contract, deposits required by certain accommodations mentioned in Article XV.
V. Price revision
In accordance with article R. 211-8 of the Tourism Code, the MIJE may be required to modify the prices of the Services, both upwards and downwards, within the legal limits and according to the following terms and conditions:
- Variation in the exchange rate.
This impact would be fully passed on. This currency fluctuation will only be assessed on the Services invoiced in foreign currencies to the MIJE;
- Changes in transport costs, notably related to the cost of fuel, taxes and mandatory fees paid to our transport service providers. Any variation will be fully reflected in the selling price of the service.
In the event of an increase in the selling price, the information will be sent to the Client no later than 20 days before departure on a durable medium. In the event of an increase of more than 8%, the Customer may cancel the Contract without charge within 8 days. After this period, the Customer’s failure to reply will be considered as acceptance of the price increase.
The Client is entitled to a price reduction corresponding to any reduction in the above-mentioned costs, less the administrative expenses incurred by MIJE.
VI. Terms of payment
The Contract is signed more than 10 weeks before departure:
- Deposit of 30% of the total amount at the signature of the Contract,
- Balance no later than 30 days before departure.
The Contract is signed less than 10 weeks before departure:
- Down payment of 70% of the total amount at the signature of the Contract,
- Balance of 30% at the latest 10 days before departure, upon issuance of travel documents.
MIJE will not issue any reminders for the payment of the balance. In the event of non-payment in due time, the Contract will be deemed cancelled by the Client with application of the cancellation fee schedule in Article VII.
VII. Conditions of cancellation by the Client
Absence of right of retraction: in accordance with article L222-28 of the Consumer Code, this contract is not subject to the right of retraction.
However, the Customer may cancel the Contract at any time before the start of the trip or stay.
Any request for cancellation by the Client must be sent to MIJE exclusively by registered letter with acknowledgement of receipt, the date of receipt being taken as the date of cancellation.
The following charges will be deducted from the total price of the Contract in accordance with the following terms and conditions:
- between registration (date of receipt of the Contract by MIJE) and 31 days before the departure date: 25%.
- between 30 and 21 days from the date of departure: 50%.
- between 20 and 8 days from the date of departure: 75%.
- from 8 days to the date of departure*: 100
For accommodation only, the “date of departure” is the day of arrival.
With regard specifically to the Reservation and sale of air travel and regular line tickets, the cancellation or modification of a Reservation entails costs and the Customer may only be reimbursed in accordance with the general terms and conditions of sale of the carriers.
VIII. Cancellation conditions by MIJE
The MIJE may terminate the Contract under the conditions provided for in Article L211-14 of the French Tourism Code. MIJE will reimburse the Client in full for the payments made and is not liable for any additional compensation if MIJE is prevented from executing the Contract due to exceptional and unavoidable circumstances and will notify the Client of the termination of the Contract as soon as possible before the start of the trip or stay.
IX. Changes to the Contract by Mije
In accordance with article L. 211-13 of the French Tourism Code, the MIJE reserves the right, before departure, to unilaterally modify the clauses of the Contract, except for the price, provided that this modification is minor, and to inform the Customer of this in a clear, comprehensible and apparent manner by e-mail. If, prior to departure, an external event forces MIJE to modify an essential element of the Contract concluded with the Client, MIJE will notify the Client by any means allowing acknowledgement of receipt, as soon as possible, will make proposals (modification of the trip or substitution trip) and will inform the Client of the right to cancel the Contract free of charge in the absence of agreement on the proposals made.
X. Administrative formalities
It is the Client’s responsibility to ensure that he and the Participants are in possession of the documents and have carried out the obligatory health procedures specified by the MIJE before the conclusion of the Contract: passport, valid identity card, parental authorisation depending on the destination, tourist card or visa, vaccinations, medical treatment.
The information provided by the MIJE concerning border crossings is valid only for French nationals who are members of the European Union or the European Economic Area on the date of signature of the Contract.
For further information, we also advise you to consult the following websites: www.cimed.org, www.pasteur.fr, for health issues, and www.diplomatie.gouv.fr, for security issues.
Other nationals should contact their embassy or consulate for administrative or health formalities.
Clients must be responsible for checking and ensuring compliance with all the formalities indicated before departure (passport generally valid for 6 months after the date of return from the trip, visa, health certificate, etc.) and throughout the trip, including the completion of customs formalities in countries regulating the export of objects.
We strongly advise our Customer to register on the Arianne website: https://pastel.diplomatie.gouv.fr/fildariane/dyn/public/login.html.
Since 1st January 2014, the French authorities have decided to extend the period of validity of the CNI (national identity card) by 5 years (N.B.: this extension of validity is only valid for adults, excluding minors).
However, in order to avoid any difficulties with the country of destination, the MIJE recommend that you use a valid passport rather than an NIC with an expired validity date, or that you redo your NIC. Indeed, some destination countries do not recognise this extension measure, notwithstanding the official certificate that may be issued by the Ministry of Foreign Affairs.
It is imperative that the name (marital name, customary name) appearing on the passport or identity document is identical to the name under which the order was placed and the transport and residence documents issued.
The completion of formalities remains, in any case, the responsibility of the Client and cannot give rise to reimbursement by MIJE.
Non-compliance with the formalities, the impossibility for the Client and/or Participants to present administrative documents in order, for whatever reason, leading to a delay, the refusal to allow the Client and/or Participants to board or the prohibition to enter foreign territory, remains the responsibility of the Client who retains the costs incurred without the right to reimbursement or cancellation of the stay by MIJE.
For trips involving minors, it is up to the parents to comply with the instructions given to them directly or via the school. Family booklets are not identity documents. According to French legislation, for all destinations requiring a passport, a minor, whatever his age, must now have his own identity document (CNI or passport under the conditions specified by the MIJE) with a photograph. Minors travelling without the presence of the holder of parental authority must carry the authorisation to leave the territory (AST) with their own identity document accompanied by a copy of the valid identity document of the signatory of the AST and possibly a copy of the livret de famille (family record book) in the case of different names.
XII. Health formalities / medical file
Each Participant must be autonomous and his/her state of health must be compatible with the activities planned during his/her stay and the accommodation facilities. For school children, special diets or special medical conditions compatible with the planned stay must be notified to MIJE upon registration.
For any information concerning the health risks that may be present in the country (or countries) of destination, and the countries of stopover and transit and the Client’s journey, as well as the recommendations issued by the authorities in this respect, we also advise you to consult the following websites: www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs; www.sante-sports.gouv.fr; www.invs.sante.fr; www.who.int
XIII. Transport services
– Air and sea :
Air tickets: The conditions of transport are recalled at the same time as the tickets are issued. All timetables are given as an indication as soon as they are available and can be modified, even after confirmation at the initiative of the company. Any seat not used on the outward or return journey will not be refunded.
According to some companies, any unused outward ticket may lead to a price readjustment.
Given the increase in air traffic, events beyond the control of MIJE (strikes, technical incidents, air delays) may occur and are governed in particular by European Regulation No. 261/2004 of 11 February 2004 on denied boarding, cancellations and long flight delays, the limitations of which may benefit MIJE. In addition, a change of airport can take place in any city. A technical or additional stopover may be scheduled by the airline company without MIJE having the time to inform the Customers.
A list of three carriers will be communicated in the prior information by section in accordance with the provisions of articles R.21115 and following of the Tourism Code. Confirmation of the identity of the actual airline will be communicated to the Client when the Contract is issued as soon as it is known, and confirmed at the latest 8 days before departure. A change in the identity of the carrier may take place before departure and the Client will be informed of this at the latest at check-in or boarding in the event of a stopover without check-in.
Due to the commercial partnership agreements existing between certain airlines (“code sharing”), the Customer may be required to travel on a different airline from the one initially planned.
As the timetables are indicative, as well as the airports of departure and arrival, civil aviation, airlines and airports may have to modify the dates, times and conditions of boarding. The same applies to stopovers and flight plans. The prices and seats granted at the time of booking by the airlines are guaranteed subject to programme changes which may occur at any time (change of day of operation or capacity or exceptional fare element: exchange rate, increase in the cost of fuel) in accordance with the provisions of Article IV PRICE REVISION above; these alternatives are often : either the transfer of seats on the first available flight at the same price; or the transfer of seats on the flight chosen by the Customer, subject to availability with possible price changes; or the cancellation of tickets without charge by the Company or by the Customer, if neither of the two preceding solutions is found. The Customer must respect the sequential order of the coupons purchased and any unused seats on the outward or return journey cannot be reimbursed.
As soon as they are known and in good time before the start of the journey or stay, the departure and arrival times will be communicated to the Client by MIJE.
On the first day, departure can take place at any time of the day and sometimes even in the evening. The same applies to the return journey and the last day. Under no circumstances can the costs linked to an early or late arrival or departure time be taken into account by MIJE nor can they be taken into account to justify a possible cancellation without charge. Changes in flight schedules may result in a slight modification of the length of the stay. This does not give rise to compensation if the MIJE can respect the programme and visits initially planned.
In accordance with EC Regulation n°1107/2006, the Customer with a disability or reduced mobility requiring special attention due to his/her physical or intellectual condition or age must inform MIJE prior to Reservation, and no later than 48 hours before the published departure time of the flight. MIJE and the Air Carrier may advise against or refuse the Reservation of a journey including air transport to a Customer with a disability or reduced mobility, if safety requirements or the configuration of the aircraft make such transport impossible. MIJE or the air carrier may also require the Customer to be accompanied by a person capable of providing assistance. Cancellation and modification fees: Cancellation or modification of a Reservation entails costs. The Client will be reimbursed in accordance with the airline’s general terms and conditions of sale. When the ticket is no longer valid and has not given rise to transport, the Client is informed that in accordance with article L.113-8 of the Consumer Code :
- the request for reimbursement of airport taxes may be made by any means, in particular online;
- the refund of taxes only will be made no later than thirty days from the date of receipt of the request.
- reimbursement may not give rise to the invoicing of costs exceeding 20% of the amount reimbursed. It is free of charge when the application is submitted online.
Luggage: In the event of loss, late delivery or damage to luggage, the Customer is invited to make a written declaration to the airline company concerned as soon as he/she arrives, and no later than 7 days (damage) and 21 days (delay) from the day on which the luggage should have been delivered, with copies of all relevant supporting documents (airline tickets, luggage registration label, replacement or repair estimates, etc.).
In these cases, the airline is liable for proven damage under the Warsaw Convention of 1 October 1929 or the Montreal Convention of 28 May 1999, which contains limitations of liability.
Liability: The liability of MIJE cannot replace that of French or foreign carriers providing transport or transfer of passengers and luggage. Under no circumstances can the MIJE be held liable due to circumstances of force majeure, due to third parties not involved in the provision of Services or due to poor execution for circumstances attributable to the Client.
The MIJE draw your attention to the fact that the liability of air and sea carriers is most often limited by the national or international law applicable to them, in particular the International Conventions of Warsaw of 12 October 1929 or Montreal of 28 May 1999, and Athens of 13 December 1974 as amended relating to the carriage of passengers and their luggage by sea, or by their own conditions of carriage which you will have accepted prior to any order, and which may limit or exonerate the liability of the MIJE in accordance with the provisions of article L. 211-16 of the Tourism Code.
The MIJE cannot be held responsible for the confiscation during security checks of objects considered as dangerous. In the event of excess luggage, the Traveller may have to pay a tax that varies according to the company and the route. Should a Traveller be refused boarding of his/her excess luggage, this will under no circumstances give rise to any compensation whatsoever from MIJE.
– Rail :
Rail transport services are offered either as part of a tourist package or on their own. The MIJE cannot guarantee the allocation of seats or berths by transport companies, in France or abroad. The rail transport services are provided exclusively by the rail carrier under its sole responsibility. The conditions of performance of the transport are governed by the conditions of the rail carrier. It is the sole responsibility of the Customer to comply with the rail carrier’s instructions.
XIV. Pre and Post Routing
The pre- and post-transportation (plane or train), sold by MIJE, are dependent on the timetables of the companies carrying out the transport. In general, the MIJE take care to provide sufficient connection time to reach the place of stay. Pre and post routing cannot be taken out less than 30 days before departure. MIJE declines all responsibility in the event of delay or cancellation of pre- and post-transport organised by the Client, and in particular if the Client misses his/her departure. However, MIJE advises to pay attention to connection times and the refundable/exchangeable nature of the transport tickets.
XV. Accommodation services
- MIJE Youth Hostels; By virtue of the provisions of Article L. 211-3 of the Tourism Code, the provisions of the said Code relating to the sale of travel and stays are not applicable to accommodation in youth hostels of which MIJE is the direct operator.
- Youth hostels, youth centres, hotels abroad and in the provinces For certain destinations, the establishment may request the payment of a cash deposit which is returned at the end of the stay if no deterioration is noted. The MIJE will inform the Customer at the time of registration.
- Host families MIJE takes care to select host families according to criteria of seriousness that are constantly checked. The Participants must make efforts to integrate into their host family and comply with community life and the customs of the country and the host family. If a Participant should jeopardise the organisation of the trip by his/her behaviour in the family reported to the accompanying person by the local organiser, MIJE reserves the right to end the stay and repatriate the Participant early at his/her own expense or at the expense of the legal guardian of the minor. For stays with host families, Participants are accommodated in small groups of 2 to 4 students (5 exceptionally) per family. Withdrawals from host families may occur and changes in the allocation of accommodation may be made up to the day of arrival. The host families will welcome the students on the first day and will show them the way to their meeting point. The meeting point is usually 10 to 20 minutes away on foot or by public transport in large cities. On the following days they will go alone (unless otherwise specified in the Contract). When the group uses a coach, the coach will make a daily pick-up and drop-off. The duration of the pick-up and the number of meeting points will vary according to the location.
XVI. Assignment of the individual contract
In accordance with article L. 211-11 of the Tourism Code, the Client may assign the Contract to a third party (excluding the insurance contract, by informing the MIJE by any means allowing acknowledgement of receipt, no later than 7 days before the date of the start of the trip, indicating precisely the name and address of the assignee and the Participant in the trip.
The transferor and the transferee will be jointly and severally liable for the payment of any balance of the price as well as any additional costs incurred by this transfer.
In the case of air transport, if the ticket is issued, it will not be exchangeable or refundable by the airlines and therefore the transfer of the Contract may be considered as a cancellation generating the costs provided for in these GTC.
The MIJE are automatically responsible for the execution of the Services and can exonerate themselves from all or part of this responsibility by providing proof that the damage is attributable either to the Client, to the Participants, or to a third party, and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances, in accordance with article L211-16 of the Tourism Code.
XVIII. Data processing and freedom
The information collected from the Client is recorded in a computerised file by MIJE in order to record and confirm the Reservations and execute the Services. The processing of the Client’s and Participants’ personal data is necessary for the execution of these GCS. The data is kept only for the aforementioned purposes and archived beyond that in accordance with the applicable legal requirements.
MIJE is likely to transmit this data to third parties, in particular to Partners, to ensure the proper execution of the Services. They undertake not to resell or transfer this data to third parties outside the framework of the execution of the Services.
In accordance with the French Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable as from 25 May 2018, the Client and Participants may exercise their rights of access, rectification, deletion of data, limitation of processing, opposition and the right to portability of data with the MIJE at the following address MIJE – 13 boulevard Beaumarchais – 75004 Paris.
They may also submit any complaint relating to the processing of their personal data to the Commission Nationale de l’Informatique et des Libertés (3 Place de Fontenoy, 75007 Paris; https://www.cnil.fr/).
The Client authorises the MIJE to use his/her email address to send him/her a newsletter (information letter), news, promotional offers, an invitation to complete an online satisfaction questionnaire following his/her stay.
XIX. Compliance - Claims
The MIJE are responsible for the proper execution of all the Services and provide assistance to the Client if he is in difficulty, and in particular provide him with useful information on health services, local authorities and consular assistance and help him to make long-distance communications, in accordance with article L211-17-1 of the French Tourism Code.
If one of the Services is not performed in accordance with the Contract, MIJE will remedy the non-compliance, unless this is impossible or involves disproportionate costs, in which case the Client may ask MIJE to reduce the price.
The Client is obliged to notify MIJE as soon as possible of any non-compliance which it discovers during the performance of the Agreement. Failure to report a non-conformity on the spot may have an influence on the amount of any damages or price reduction due (if any), in particular in the event that immediate reporting would have prevented or reduced the Client’s damage. In order to be admissible, any claim must be made in writing to our correspondent on site or directly to the MIJE within 30 days following the return, by registered mail for rapid processing to the following address: 13 boulevard Beaumarchais 75004 PARIS; failing this, the claim will not be treated as a priority.
After having contacted our quality department and in the absence of a satisfactory response within 60 days, the Customer may contact the Tourism and Travel Mediator free of charge, whose contact details and methods of contact are available at: www.mtv.travel.
XX. Applicable law
The General Terms and Conditions of Sale are subject to French law. Any dispute relating to their interpretation and/or execution is subject to the French courts.
XXI. Standard information forms
STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. The MIJE will be entirely responsible for the proper execution of the package as a whole. In addition, as required by law, MIJE has protection to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that they become insolvent. Essential rights under Directive (EU) 2015/2302 transposed in the Tourism Code: Travellers will receive all essential information about the package before concluding the Package Travel Contract. Both the organiser and the retailer are responsible for the proper performance of all travel services included in the Contract. The Travellers will be given an emergency telephone number or the contact details of a
point of contact enabling them to reach the organiser or retailer. Travellers may transfer their package to another person, subject to reasonable notice and possibly subject to payment of additional charges. The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the Contract, and in any case may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the Traveller may cancel the Agreement. If the organiser reserves the right to increase the price, the Traveller is entitled to a price reduction if the corresponding costs are reduced. The Traveller can cancel the Contract without paying cancellation costs and be fully refunded for the payments made if one of the essential elements of the package, other than the price, undergoes a substantial change. If, before the start of the package, the professional responsible for the package cancels the package, the Travellers are entitled to a refund and compensation, if applicable. Travellers may cancel the Contract without paying a cancellation fee before the start of the package in case of exceptional circumstances, for example if there are serious safety problems at the place of destination which may affect the package. In addition, Travellers may cancel the Agreement at any time before the start of the package by paying an appropriate and justifiable cancellation fee. If, after the start of the package, important elements of the package cannot be provided as planned, the Travellers must be offered other appropriate services at no extra charge. The Travellers may cancel the Contract without paying cancellation costs if the services are not performed in accordance with the Contract, if this causes considerable disruption to the performance of the package and if the organiser does not remedy the problem. The Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel services. The organiser or retailer must provide assistance if the Traveller is in difficulty. If the organiser or retailer becomes insolvent, the amounts paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the Travellers is guaranteed. LES MIJE have taken out a protection against insolvency with UNAT (8 rue César Franck – 75015 PARIS). Travellers can contact this UNAT entity) if they are refused services due to the insolvency of the MIJE. Directive (EU) 2015/2302 transposed into national law
STANDARD INFORMATION FORM FOR TRAVEL SERVICE CONTRACTS (EXCLUDING AIR-ONLY FLIGHTS)
If you purchase this travel service, you will benefit from the rights granted by the Tourism Code. The MIJE and the providers will be entirely responsible for the proper execution of the travel service. In addition, as required by law, MIJE has protection to reimburse your payments in the event that it becomes insolvent. Essential rights under the Tourism Code: Travellers will receive all essential information about the travel service before entering into the Travel Agreement. Both the service provider and the retailer are responsible for the proper execution of the travel service. Travellers are given an emergency telephone number or contact details of a contact point where they can reach the service provider or retailer. Travellers may transfer their travel service to another person, subject to reasonable notice and possibly subject to payment of additional charges. The price of the Travel Service may only be increased if specific costs increase and if this possibility is explicitly provided for in the Contract, and in any case may not be changed less than twenty days before the start of the journey. If the price increase exceeds 8% of the price of the travel service, the Traveller may cancel the Contract. If the service provider reserves the right to increase the price, the Traveller is entitled to a price reduction if the corresponding costs are reduced. The Traveller may cancel the Contract without paying cancellation costs and be fully refunded for payments made if one of the essential elements of the Contract, other than the price, undergoes a substantial change. If, before the start of the service, the professional responsible cancels the service, the Travellers may obtain reimbursement and compensation, if applicable. The Travellers may cancel the Contract without paying a cancellation fee before the start of the service in the event of exceptional circumstances, for example if there are serious safety problems at the place of destination that are likely to affect the journey. In addition, the Travellers may, at any time before the start of the journey, cancel the Contract by paying an appropriate and justifiable cancellation fee. If, after the start of the journey, important elements of the journey cannot be provided as planned, the Travellers must be offered other appropriate services at no extra charge. The Travellers may cancel the Contract without paying cancellation costs if the services are not performed in accordance with the Contract, if this causes considerable disruption to the performance of the journey and if the service provider does not remedy the problem. Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service. The service provider or retailer must provide assistance if the Traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. The MIJE have taken out a protection against insolvency with UNAT (8 rue César Franck – 75015 PARIS). Travellers can contact this organisation if they are refused services due to the insolvency of the MIJE. [Website where you can consult the tourism code :
FORMULAIRE D’INFORMATION STANDARD POUR LES CONTRATS PORTANT SUR UN SERVICE DE VOYAGE (HORS VOLS SECS)
Si vous achetez ce service de voyage, vous bénéficierez des droits octroyés par le Code du tourisme. Les MIJE et les prestataires seront entièrement responsables de la bonne exécution du service de voyage. En outre, comme l’exige la loi, les MIJE disposent d’une protection afin de rembourser vos paiements au cas où elle deviendrait insolvable. Droits essentiels prévus par le code de tourisme : Les Voyageurs recevront toutes les informations essentielles sur le service de voyage avant de conclure le Contrat de voyage. Le prestataire du service ainsi que le détaillant sont responsables de la bonne exécution du service de voyage. Les Voyageurs reçoivent un numéro de téléphone d’urgence ou les coordonnées d’un point de contact leur permettant de joindre le prestataire de services ou le détaillant. Les Voyageurs peuvent céder leur service de voyage à une autre personne, moyennant un préavis raisonnable et éventuellement sous réserve de payer des frais supplémentaires. Le prix du service de voyage ne peut être augmenté que si des coûts spécifiques augmentent et si cette possibilité est explicitement prévue dans le Contrat, et ne peut en tout cas pas être modifié moins de vingt jours avant le début du voyage. Si la majoration de prix dépasse 8 % du prix du service de voyage, le Voyageur peut résoudre le Contrat. Si le prestataire de services se réserve le droit d’augmenter le prix, le Voyageur a droit à une réduction de prix en cas de diminution des coûts correspondants. Les Voyageurs peuvent résoudre le Contrat sans payer de frais de résolution et être intégralement remboursés des paiements effectués si l’un des éléments essentiels du Contrat, autre que le prix, subit une modification importante. Si, avant le début de la prestation, le professionnel responsable annule celle-ci, les Voyageurs peuvent obtenir le remboursement et un dédommagement, s’il y a lieu. Les Voyageurs peuvent résoudre le Contrat sans payer de frais de résolution avant le début de la prestation en cas de circonstances exceptionnelles, par exemple s’il existe des problèmes graves pour la sécurité au lieu de destination qui sont susceptibles d’affecter le voyage. En outre, les Voyageurs peuvent, à tout moment avant le début du voyage, résoudre le Contrat moyennant le paiement de frais de résolution appropriés et justifiables. Si, après le début du voyage, des éléments importants de celui-ci ne peuvent pas être fournis comme prévu, d’autres prestations appropriées devront être proposées aux Voyageurs, sans supplément de prix. Les Voyageurs peuvent résoudre le Contrat sans payer de frais de résolution lorsque les services ne sont pas exécutés conformément au Contrat, que cela perturbe considérablement l’exécution du voyage et que le prestataire de services ne remédie pas au problème. Les Voyageurs ont aussi droit à une réduction de prix et/ou à un dédommagement en cas d’inexécution ou de mauvaise exécution du service de voyage. Le prestataire de services ou le détaillant doit apporter une aide si le Voyageur est en difficulté. Si le prestataire de services ou le détaillant devient insolvable, les montants versés seront remboursés. Les MIJE ont souscrit une protection contre l’insolvabilité auprès de l’UNAT (8 rue César Franck – 75015 PARIS). Les Voyageurs peuvent prendre contact avec cet organisme si des services leur sont refusés en raison de l’insolvabilité des MIJE. [Site internet sur lequel on peut consulter le code du tourisme :