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Special Conditions of Sale - Group transport tickets

MIJE – Maisons Internationales de La Jeunesse et des Etudiants – is an association founded in 1958 and recognised as an association of public utility, whose head office is located at 13 boulevard Beaumarchais – 75004 PARIS – France, and registered in the register of travel agents and other operators of stays under N° IM 075 10 0395 (Atout France).

Agrément Jeunesse & Éducation Populaire N°75 JEP 04-193 – Agrément Éducation Nationale – Affiliated member of the FFPU

Financial Guarantee : UNAT-FMS 8 rue César Franck 75015 PARIS – Insurer RC MAIF RC MAIF – Contract N° 0902891R ( 5,000,000€ ).

To contact us : Telephone : +33 (0) 1 42 74 23 45 – Mail : contact@mije.com

Preamble

These Special Terms and Conditions of Sale linked to our Transport Partners (“CPV”) apply to “dry” group ticket bookings in addition to the General Terms and Conditions of Sale (“GTS”) for MIJE Group Travel.

  • Rail Ticketing Partners
  • Air ticketing partners

This document is provided for your information.

The conditions and amounts of the fees indicated in these CPVs relate only to the cost of ticket purchases. The costs of booking and sending tickets (already sent), as well as membership will always be retained in the event of cancellation.

Rail ticketing

SNCF, TGV France Brussels, TGV France Italy

Total cancellation or cancellation of participants in the trip

  • Up to D-30 = 25% deductions,
  • Between 29 days and 08 days before departure = 50% deductions,
  • From 7 days before departure = 100 % deduction

 

Eurostar, Thalys, Lyria, France Spain
Total cancellation or cancellation of participants in the trip

  • Up to D-30 = 20% deductions,
  • Between 29 days and 08 days before departure = 50% deductions,
  • From 7 days before departure = 100 % deduction

SNCF, TGV FRANCE BRUSSELS, TGV FRANCE Italy, LYRIA, France Spain
Until 01 November 2020: full refund before train departure

 

Deutsche Bahn
Total cancellation

  • From booking up to 30 days before departure = penalty of 38 € per journey for the whole group
  • From 29 days before departure = 100% deductions per journey

Cancellation of trip participants

  • In the event of a reduction in the number of staff up to 30 days before departure: 19 € charge per change per journey regardless of the number of people cancelled per change.
  • From 29 days before departure = 100% deductions per journey

 

Thello

  • A complete list of passengers is required (surname, first name and date of birth) to make a reservation. This information can be modified up to 5 working days before departure.
  • Group tickets are neither changeable nor refundable.

Currently no THELLO is circulating between France and Italy for an indefinite period of time.

 

Trenitalia
The surname, first name and date of birth of the group leader are required to make the reservation.

Total cancellation or cancellation of participants in the trip

  • From booking up to 30 days before departure = 20 % deductions
  • Between 29 and 8 days before departure = 50% deductions
  • From 7 days of departure = 100% deduction

Air ticketing

Our partners: Air France, IBERIA, EASYjET, Vueling, Transavia, Lufthansa Swiss Austrian, BRUSSELS AIRLINES, AIR Portugal, AIGLE AZUR, AEGEAN, AER LINGUS, VOLOTEA, BRITISH AIRWAYS

Air France :

The complete and nominative list of passengers :

  •  To be sent to us no later than 35 days before departure.
  • Any seat not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue :
 All tickets issued are non-changeable and non-refundable.

 Ticket modification
 Any change of travel date, route, flight for one or more passengers implies a new negotiation.

 Total cancellation

  • Up to 90 days before departure: penalty of 2% of the fare.
  • From 89 to 60 days before departure: 20% penalty of the fare.
  • From 59 to 30 days before departure: 30% penalty.
  • From 29 to 15 days before departure: 100% penalty of the fare.
  • From 14 days of departure: penalty of 100% of the fare.
  • After issue: tickets are non-refundable.

Cancellation of trip participants

  • The minimum group size required is 10 passengers including at the time of departure.
  •  Up to 90 days prior to departure: 20% of the originally booked seats can be cancelled free of charge. Beyond that: penalty of 2% of the fare per cancelled seat.
  • From 89 to 60 days before departure: 20% penalty of the fare per cancelled seat.
  • From 59 to 30 days before departure: 30% penalty of the fare per cancelled seat.
  • From 29 to 15 days before departure: 60% penalty of the fare per seat cancelled.
  • From 14 days of departure: 100% penalty of the fare per seat cancelled.
  • After issue: Tickets are non-refundable.

If the minimum size of 10 passengers is not respected at the time of departure, a fee of €370 will be charged to the group.

In view of current developments, group sales instructions are changing: update 21 September 2020

For departures up to 31 March 2021 :
Cancellation penalties will be waived if made before 30 days of the scheduled departure.
E.g.: departure planned for 10 December 2020, no penalties if cancellation before 10 November 2020

For departures between 01 April 2021 and 15 June 2021:
Cancellation penalties will be waived if made before 2 months of the scheduled departure date.
E.g.: departure scheduled for 10 April 2021, no penalty if cancellation before 20 February 2021

For departures from 16 June 2021:
The standard group conditions apply, except for groups contracted before 31 July 2020, for which penalties are waived up to 5 months after the scheduled departure date.
In the case of a partial cancellation, followed by a total cancellation of the file, the tolerance of 20% of places cancelled free of charge is waived .

Iberia

Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Iberia FLEX group tariff:

Total cancellation

  • Up to 46 days before departure: 150 EUR fee for the group.
  • From 45 days to 15 days of departure: 20% of seats can be cancelled free of charge. Beyond that, a 20% fee per cancelled seat applies.
  • From 14 days prior to departure: 100% penalty fee per passenger.

Cancellation of travel participants

The minimum group size required is 10 passengers.

  • Up to 46 days before departure: no charge for staff reduction.
  • From 45 days to 16 days of departure: 20% of seats can be cancelled free of charge. Beyond that, a 20% charge per cancelled seat applies.
  • From 15 days prior to departure: penalty of 100% of the fare per passenger.

Iberia PLUS group fare:

Total cancellation

  • Up to 61 days before departure: EUR 300 fee for the group.
  • From 60 days to 30 days before departure: 20% of the seats can be cancelled free of charge. Beyond that, a 20% fee per cancelled seat applies.
  • From 29 days before departure: 100% of the fare per passenger.

Cancellation of travel participants

The minimum group size required is 10 passengers in Economy Class and 7 passengers in Premium Eco and Business Class.

  • Up to 61 days before departure: no charge for staff reduction.
  • From 60 to 31 days before departure: 20% of seats can be cancelled free of charge. Beyond that, a 20% fee per cancelled seat applies.
  • From 30 days prior to departure: 100% penalty of the fare per passenger.

Easyjet

Complete passenger list (surname, first name and date of birth) required to make the reservation
Definitive booking, full payment by MIJE VOYAGES at the time of booking.
Simultaneous booking and ticket issue.

  • Tickets are non-changeable, non-refundable.
  • Time and fare availability definitively guaranteed after booking and payment of tickets by MIJE VOYAGES on the day of booking.
  • Change of name :
  • More than 60 days before departure = 37 € per passenger per flight
  • 60 days or less before departure = €73 per passenger per flight

 

Vueling
Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • Up to 31 days of departure: the deposit of 30% of the total is not refunded.
  • From 30 days before departure: penalty of 100% of the fare

Cancellation of trip participants

The discount percentages are according to the number of free passengers are as follows:

>Groups of more than 75 passengers :

  • Reduction of 50% of the group total up to 120 days before departure.
  • 30% reduction of the group total up to 90 days before departure.
  • 20% reduction of the group total up to 60 days prior to departure.
  • 10% reduction of the group total up to 30 days before departure.

>Groups between 50 and 75 passengers:

  • 50% reduction of the group total up to 90 days before departure.
  • 20% reduction of the group total up to 60 days before departure.
  • 10% reduction of the group total up to 30 days before departure.

>Groups of less than 50 passengers:

  • 50% reduction of the group total up to 90 days before departure.
  • Reduction of 30% of the group total up to 60 days before departure.
  • 10% reduction of the group total up to 30 days before departure.

If the above percentages are exceeded, the penalty for each cancelled seat is 30% of the fare.

Transavia

Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • Up to 41 days before departure: penalty of 30% of the fare
  • From 40 days before departure: penalty of 100% of the fare

Cancellation of trip participants

  • Up to 41 days before departure, 10% of the total number of participants can be cancelled without charge.
  • More than 10% of the number of places cancelled: penalty of 30% per place cancelled.
  • From 40 days before departure: 100% penalty per cancelled place

 

Lufthansa Swiss Austrian
Complete passenger name list
To be sent to us no later than 35 days before departure.
Any place not allocated by name by this date will be automatically cancelled.
Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Standard group fares
Total cancellation or cancellation of participants in the trip

  • From 60 to 15 days of departure: 30% cancellation: no charge.
  • Beyond 30% of the number of participants: penalty of 140 € per cancellation.
  • From 14 days of departure: Penalty of 100% of the fare
  • After issue the tickets are non-refundable

Light group rate (without luggage in the hold)
Total cancellation or cancellation of participants in the trip

  • From 90 to 15 days of departure: 30% cancellation: no charge.
  • Beyond 30% of the number of staff: penalty of 100% of the rate.
  • From 14 days of departure: Penalty of 100% of the fare
  • After issue the tickets are non-refundable

Brussels Airlines
Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • Up to 31 days before departure: penalty of 20% of the fare
  • From 30 days before departure: penalty of 100% of the fare

Cancellation of trip participants

  • Up to 30 days before departure: possibility to cancel 20% of the number of participants free of charge.
  • For more than 20% of the cancelled workforce: penalty of 25% of the ticket price per cancelled passenger.
  • From 30 days before departure: penalty of 100% of the fare

  

Air Portugal
Complete passenger name list

  •  To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • Up to 90 days before departure: no charge
  • From 89 to 60 days of departure: 20% penalty on the fare
  • From 59 to 30 days before departure: 40% penalty of the fare
  • From 29 to 15 days before departure: penalty of 80% of the fare
  • From 14 days of departure: penalty of 100% of the fare
  • After issue: tickets are non-refundable.

Cancellation of trip participants

Cancellation of 20% of the maximum number of employees

  • Up to 60 days before departure: free of charge
  • From 59 to 30 days of departure: 20% penalty of the ticket price
  • From 29 to 15 days of departure: penalty of 30% of the ticket price (unless issued = 100%)
  • From 14 days of departure: penalty of 100% of the fare

Cancellation of more than 20% of the workforce

  • Up to 90 days before departure: free of charge
  • From 89 to 60 days of departure: 20% penalty of the ticket price
  • From 59 to 30 days of departure: penalty of 30% of the ticket price
  • From 29 to 15 days of departure: penalty of 80% of the ticket price (unless issued = 100%)

From 14 days of departure: penalty of 100% of the fare

Aigle Azur
Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.
Total cancellation

  • Up to 60 days before departure: deposit (25% of the total amount of the tickets) refundable
  • From 59 to 30 days of departure: 50% of the deposit is refundable.
  • From 30 days of departure: non-refundable deposit
  • Issued no later than 10 days before departure.
  • After issue: tickets are non-refundable.

Cancellation of trip participants

  • From 30 to 15 days before departure: 25% penalty per cancelled seat (unless tickets are issued)
  • From 14 to 11 days of departure: 50% penalty per cancelled seat (except if tickets are issued)
  • From 10 days before departure: 100% penalty per cancelled place.

 

Aegean
Complete passenger name list

  • To be sent to us no later than 45 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
 All tickets issued are non-changeable and non-refundable.

 Modification
 Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • Up to 45 days before departure: penalty of 50% of the fare
  • From 44 days of departure: penalty of 100% of the fare
  • After issue: tickets are non-refundable.

Cancellation of trip participants

  •  Up to 61 days before departure: possibility to cancel 30% of the number of participants at no charge.
  • Beyond 30% of the cancelled workforce, penalty of 20% of the tariff.
  • From 60 to 31 days of departure: penalty of 25% of the fare
  • From 30 to 16 days of departure: penalty of 50% of the fare (unless ticket issued)
  • From 15 days before departure: penalty of 100% of the price.

Aer Lingus
Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • The deposit of 20% of the total ticket price is non-refundable.
  • From 30 days before departure: penalty of 100% of the fare

Cancellation of trip participants

  • The deposit of 20% of the fare per passenger is non-refundable.
  • From 30 days before departure: penalty of 100% of the fare

 

Volotea
Complete passenger name list
To be sent to us no later than 30 days before departure.

Total cancellation
Non-refundable: penalty of 100% of the rate.

Cancellation of trip participants

  • Up to 43 days before departure: possibility to cancel 10% of the number of participants free of charge.
  • Beyond 10% of the cancelled workforce, penalty of 100% of the tariff.
  • From 42 days before departure: non-refundable: penalty of 100% of the fare

 

British Airways
Complete passenger name list

  • To be sent to us no later than 35 days before departure.
  • Any place not allocated by name by this date will be automatically cancelled.

Payment of the balance and issue
All tickets issued are non-changeable and non-refundable.

Modification
Any change of travel date, route, flight for one or more passengers implies a new negotiation.

Total cancellation

  • Up to 121 days of departure: no charge
  • From 120 to 61 days before departure: 20% penalty of the fare
  • From 60 to 31 days before departure: penalty of 30% of the fare
  • From 30 days before departure: penalty of 100% of the fare

Cancellation of trip participants

  • Up to 121 days of departure: no charge
  • From 120 to 61 days before departure: 20% of the staff can be cancelled free of charge.
  • More than 20% of the number of staff cancelled: penalty of 20% of the ticket price.
  • From 60 to 31 days of departure: penalty of 30% of the ticket price
  • From 30 days before departure: penalty of 100% of the ticket price
+33 (0)1 42 74 23 45
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