GENERAL TERMS AND CONDITIONS OF SALES – GROUP BOOKINGS
MIJE – Maisons Internationales de La Jeunesse et des Etudiants - is an officially recognised non-profit organisation founded in 1958
Head office: 13 boulevard Beaumarchais – 75004 PARIS
Tél. (33) 1 42 74 23 45 – Fax (33) 1 42 74 08 93
www.mije.com – email@example.com
Atout France registration N°IM 075 10 0395 – Youth and Popular Education registration N°75 JEP 04-193 – French National Education approved – Affiliate member of the FFPU
Financial guarantor: UNAT-FMS 8 rue César Franck 75015 PARIS – Insurance RC MAIF - Contract n° 0902891R 5,000,000 €
These General Terms & Conditions of Sale ("Terms") apply to Group Bookings made to MIJE to the exclusion of any other Bookings and in particular:
- Individual Bookings governed by the Individual Terms and Conditions;
- Mini-group bookings and room rental intended for legal persons, governed by the General Conditions of Sale for Mini-Groups ("GCS Mini-Groups");
- Bookings made through intermediaries (online booking agencies etc.), governed by their own contractual conditions.
The present Terms published in the brochure, on the website https://www.mije.com and sent by e-mail or paper relate to the information previously communicated to the Client on conclusion of the travel contract, pursuant to articles L 211-8 and s. and R. 211-4 and s. of the Tourism Code.
"Client": refers to any non-professional travel person who books one or more services offered with MIJE.
"General terms and conditions of sale" "Terms": refers to these Terms which apply to all bookings of travel services made by a Client to MIJE, and which form an integral part of the contract.
"Contract": refers to the contract concluded between the Client and MIJE made up of the travel contract and these Terms.
"Tourist Package": refers to a tourist package (within the meaning of article L 211-2 of the Tourism Code), the combination of at least two different types of travel service for the same trip or holiday, exceeding 24 hours or including one night, if these services are:
- 1° - combined by MIJE prior to the conclusion of a unique contract including all these services;
- 2° - purchased at one single point of sale and chosen before the Traveller agrees to pay;
- 3° - offered, sold or invoiced at an all-inclusive or total price;
- 4° - advertised or sold under the name "package" or a similar name.
"Partner": refers to all Service providers, including notably, rail carriers, maritime carriers, airline companies, hoteliers, tour operators, car rental companies, insurance companies.
"Participant" or "Traveller": refers to any people benefiting from a service booked by a Client, including the Client themselves if applicable.
"Service(s)": refers to any provision of service offered by MIJE, such as supplying airline tickets, accommodation or car rental services, supplying tourist packages or any other service.
"Booking": refers to the act of booking one or more Services with MIJE.
II. SERVICES PROPOSED
- Tourist packages (educational school trips and discovery classes in France and abroad),
- Accommodation in its three youth hostels in Paris,
- Accommodation in hotels, centres and hotels not managed by MIJE and host families,
- Vehicle rental services,
- Stand-alone rail and airline tickets.
The Services booked by the Client are listed in the Contract.
At the request of the Client, in writing or using the website www.mije.com, MIJE sends a travel proposal and quote. The proposal contains information pertaining to prices, dates and other elements included in the Serves provided for the trip or stay as defined by article R. 211-4 and R. 211-6 of the Tourism Code.
Once the Client has accepted the proposal, MIJE will send a travel contract accompanied by the Terms (hereafter called "the Contract"). The Client undertakes to return an initialled and signed copy of the Contract as soon as possible.
Registration becomes effective on receipt of the signed Contract accompanied by payment of the first instalment according to the Booking date.
The Client acknowledges in his name and on his behalf but also in the name and on behalf of all the Participants, to have read these Terms in full, the specific conditions particular to certain services, as well as all the terms of the proposal and quote before concluding the Contract. Henceforth, any Booking request entails the Client's full agreement with the Terms.
The Client undertakes to communicate these Terms to the adult Participants and vouches for the respect of these Terms by the latter.
Le prix est mentionné dans le devis remis au Client et le Contrat signé par celui-ci et les MIJE.
The price is mentioned in the quote given to the Client and the Contract signed by themselves and MIJE.
The price is a fixed package price. It includes all the Services mentioned in the Contract, including repatriation insurance, administrative expenses and applicable taxes.
The price does not include: services prior to departure, services not specifically mentioned in the Contract, beverages, personal expenses, gratuities, contribution to the MIJE Association, additional optional services, (excluding tourist taxes payable on site, optional insurances if they are not referred to in the Contract, the deposits required by certain accommodation facilities mentioned in Article XV.
V. PRICE REVISION
Conformément à l'article R. 211-8 du Code du tourisme, les MIJE pourront être amenées à modifier les prix des Prestations, tant à la hausse qu'à la baisse, dans les limites légales prévues et selon les modalités suivantes :
- Variation du cours des devises.
Cette incidence serait intégralement répercutée. Cette fluctuation des devises ne s'apprécie que sur les prestations facturées en devises aux MIJE ;
- Variation du coût de transport, lié notamment au coût du carburant, des taxes et redevances obligatoires payées auprès de nos prestataires de transport. Toute variation sera intégralement répercutée dans le prix de vente de la prestation.
Dans l'hypothèse d'une majoration du prix de vente, l'information sera transmise au Client, sur support durable. En cas de hausse significative, le Client pourra résilier son Contrat sans frais. Au cours des 20 jours qui précèdent la date de départ prévu, le prix fixé au Contrat ne peut faire l'objet d'aucune majoration.
Le Client a droit à une réduction de prix correspondant à toute baisse des coûts mentionnés ci-avant, déduction faite des dépenses administratives engagées par les MIJE.
VI. TERMS OF PAYMENT
In accordance with article R. 211-8 of the Tourism Code, MIJE may have to modify the prices of the Services, both upwards and downwards, within legal limits and according to the following modalities:
- Variation in currency rates,
This impact would be fully passed on. This currency fluctuation is only assessed on services billed in foreign currency to MIJE,
- Variation in the cost of transportation, related in particular to the cost of fuel, taxes and mandatory fees paid to our transport providers. Any variation will be fully reflected in the sales price of the service.
In the event of an increase of the sales price, the information will be transmitted to the Client, on a durable medium. In the event of a significant increase, the Client may terminate their Contract without charge. During the 20 days preceding the scheduled departure date, the price fixed in the Contract cannot be increased.
The Client is entitled to a price reduction corresponding to any decrease in the costs mentioned above, minus the administrative expenses incurred by MIJE.
VII. CONDITIONS OF CANCELLATION BY THE CLIENT
Any requests for cancellation by the Client must be addressed to MIJE exclusively by registered letter with acknowledgment of receipt, the reception date being retained as the cancellation date.
The following fees will be deducted from the total price of the Contract as follows:
- between registration (date of receipt of the Contract by MIJE) and 31 days before departure date: 25 %
- between 30 and 21 days from departure date: 50 %
- between 20 and 8 days from departure date: 75 %
- from 8 days to departure date*: 100 %
For stand-alone accommodation, departure date refers to the day of arrival on site.
With regard to the reservation and sale of airline tickets and tickets on regular lines, the cancellation or modification of a Booking entails a fee and the Customer can only be reimbursed in accordance with the general sales conditions of the carriers.
VIII. CONDITIONS OF CANCELLATION BY THE CLIENT
The MIJE may rescind the Contract under the conditions set out in Article L211-14 of the Tourism Code. MIJE shall fully reimburse the Client for payments made and shall not be liable for any additional compensation if MIJE is prevented from performing the Contract due to exceptional and unavoidable circumstances and shall notify the termination of the Contract as soon as possible before the start of the trip or stay.
IX. CONTRACT MODIFICATIONS BY MIJE
In accordance with article L. 211-13 of the Tourism Code, MIJE reserves the right, prior top departure, to unilaterally modify the clauses of the Contract, except for the price, provided that this modification is minor, and to inform the Client by email in a clear, comprehensible and apparent manner.
If, prior to departure, an external event compels MIJE to modify an essential element of the Contract concluded with the Client, MIJE will notify the Client by any means that allows the Client to acknowledge receipt as soon as possible, and will make proposals (modification of the trip or substitution trip) and inform the Client of the possibility of rescinding the Contract at no cost in the absence of agreement on the proposals made.
X. ADMINISTRATIVE FORMALITIES
It is the responsibility of the Client to ensure that the Participants and themselves are in possession of the documents and have carried out the obligatory health procedures specified by MIJE before the conclusion of the Contract: passport, valid identity card, parental authorisation depending on the destination, tourist card, or visa, vaccinations, medical treatment.
The elements communicated by MIJE concerning border crossings are valid only for French nationals, members of the European Union or the European Economic Area and on the date of signature of the Contract.
For more information we advise you to also consult the following websites: www.cimed.org, www.pasteur.fr for health issues, and www.diplomatie.gouv.fr for security issues.
Other foreign nationals should contact their embassy or consulate for administrative or health formalities.
Clients must take responsibility for checking and ensuring compliance with all formalities indicated before departure (passport usually valid for 6 months after the return date of travel, visa, health certificate, etc.) and for the entire duration of the trip, including the completion of customs formalities of the countries regulating the export of objects.
Since the 1st of January 2014, French authorities have made the decision to extend the period of validity of national identity cards for a period of 5 years. (NB: this extension of validity is only applicable to adults, not minors).
However, in order to avoid difficulties with the country of destination, MIJE recommends that you opt for a valid passport rather than a national ID card with an expired validity date, or otherwise to renew your national ID card.
Certain countries of destination do not recognise this extension measure and this notwithstanding the official attestation that may be issued by the Ministry of Foreign Affairs.
It is imperative that the name (married name, usual name) that figures on the passport or ID document is identical to the name used to place the order and on the transport and travel documents issued.
Completion of the formalities remains, in all events, the Client's responsibility and cannot be refunded by MIJE.
Failure to comply with formalities, the impossibility of the Client and/or Participants to present the correct administrative documents, for any reason, that causes a delay, the Client and/or Participants being denied boarding or being forbidden to enter foreign territory, remains the responsibility of the Client who will remain accountable for the costs incurred, without MIJE being obliged to refund or replace the service.
For travel concerning children under the age of 18, it is the parents' responsibility to comply with the indications given to them directly or by the educational institution.
Family record books (livret de famille) are not proof of ID.
According to French legislation, for all destinations that require a passport, a minor, of whatever age, must possess their own photo identification (national ID card or passport in the conditions specified by the MIJE). Minors travelling without the person who has parental authority must be in possession of the AST (document for authorisation to leave the country) with their own proof of ID, accompanied by a copy of valid proof of ID of the AST signatory and if possible a copy of the family record book if names differ.
XII. HEALTH FORMALITIES / MEDICAL RECORDS
Each Participant must be autonomous and their state of health must be compatible with the activities planned during the trip and with the accommodation facilities.
For school children, special diets or particular medical conditions that are compatible with the trip must be indicated to MIJE when the booking is made.
For all information about health risks potentially present in the country(ies) of destination, and stop-over or transit countries, as well as relevant recommendations issued by authorities, we advise you to consult the following websites: www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs ; www.sante-sports.gouv.fr ; www.invs.sante.fr ;www.who.int
XIII. TRANSPORT SERVICES
>Air and maritime:
Airline tickets: Transport conditions are indicated at the same time as ticket issue.
All timetables are given as an indication as soon as they are available and can be changed by the company even after confirmation. Any seat not used on the outward or return journey cannot be refunded.
In some companies, unused outbound tickets can lead to price adjustments.
Given the increase in air traffic, events beyond the control of MIJE (strikes, technical incidents, flight delays) can occur and are regulated in particular by European Regulation n° 261/2004 of 11 February 2004 as regards boarding denial, cancellations and major flight delays, the limitations of which may benefit MIJE. In addition, airport changes can occur in any city. A technical or additional stopover may be scheduled by the airline without MIJE having the time to inform Clients.
A list of three carriers will be communicated in the preliminary information by section in accordance with the provisions of articles R.211-15 and in accordance with the Tourism Code. Confirmation of the identity of the actual airline will be communicated to the Client when the contract is issued, as soon as it is known and confirmed no later than 8 days before departure. A modification of the identity of the carrier may occur before the departure and the Client will be informed at the latest when registering, or when boarding in the event of a stopover without registration.
Due to commercial partnership agreements between certain airlines ("code sharing"), the Client may be required to travel with a company other than the one originally planned.
As schedules are indicative, as well as departure and arrival airports, civil aviation, airlines and airports may have to change the dates, times, and conditions of boarding. The same applies to stopovers and flight plans. Prices and seats allocated by airlines at the time of booking are guaranteed subject to programme changes that may occur at any time (change of day of operation or capacity or exceptional pricing factor: exchange rate, increase in the cost of fuel) in accordance with the provisions of Article IV PRICE REVISION above. These alternatives being often: either the transfer of seats on the first available flight at the same price; or the transfer of seats to the flight chosen by the Client, subject to availability with possible modification of the price; or the cancellation of the tickets by the company or Client without charge, if neither of the previous two solutions is found.
The Client must respect the sequential order of the coupons purchased and any seat not used on the outbound or return journey cannot be refunded.
Departure and arrival times will be communicated to the Client by MIJE as soon as they are known and in good time before the start of the journey or the stay.
On the first day, departure can take place at any time of day and sometimes even in the evening. This is the same for the return and the last day. Under no circumstances may the expenses related to an early or late arrival or departure schedule be borne by MIJE or be taken into account to justify a cancellation with no charge. Changes in schedules may result in a slight change in the length of stay. This does not give rise to compensation if MIJE is able to respect the programme and the visits that were initially scheduled.
In accordance with EC Regulation N° 1107/2006, Clients with a disability or reduced mobility requiring particular attention, due to their physical or intellectual condition or due to their age, are required to inform MIJE before booking, and at the latest 48 hours before the published departure time of the flight. MIJE and the air carrier may advise against or refuse a Client with a disability or reduced mobility from booking a trip including air transport, if the safety requirements or configuration of the aircraft make such transportation impossible. MIJE or the air carrier may also request that a person able to provide assistance accompany the Client.
Cancellation and modification fees: The cancellation or modification of a Booking results in fees. The Client will be reimbursed in accordance with the airline company's general sales conditions.
When the ticket is no longer valid and has not resulted in transportation, the Client is informed that in accordance with article L.121-18 of the Consumer Code:
- the application for refund of airport taxes can be made by any means, in particular online,
- refund of the taxes alone shall take place no later than thirty days from the date of receipt of the application,
- the refund cannot give rise to the invoicing of expenses exceeding 20% of the amount refunded. It is free when the application is filed online.
In the event of loss, delayed delivery or damage to luggage, the client is invited to make a written declaration to the airline in question and at the latest 7 days (damage) and 21 days (delay) from the day the luggage should have been issued, along with copies of any relevant supporting documents (airline tickets, luggage registration tag, replacement or repair quote, etc.). In these cases, the airline is liable for proven damage under the Warsaw Convention dated 1st October 1929 or Montreal dated 28th May 1999, which has warranty limitations.
Responsibility: MIJE's responsibility cannot be substituted for that of the French or foreign transporters responsible for transporting or transferring passengers and luggage. Under no circumstances can MIJE be held responsible for circumstances of force majeure, foreign third parties providing Services or the poor execution for circumstances attributable to the Client.
MIJE draws your attention to the fact that the responsibility of air and maritime carriers is most often restricted by national or international law applicable to them, in particular the International Conventions of Warsaw dated 12th October 1929 or Montreal dated 28th May 1999, and Athens dated 13 December 1974 as amended, relating to the carriage of passengers and their luggage by sea, or by their own conditions of carriage which you will have accepted prior to any order and which may limit or relieve the liability of MIJE in accordance with the provisions of Article L. 211-16 of the Tourism Code.
MIJE cannot be held responsible for the confiscation of objects considered as dangerous during security checks. In the event of excess baggage, the Traveller may have to pay a variable tax depending on the company and the route. If a Traveller is denied boarding due to excess baggage, this will not under any circumstances give rise to any compensation whatsoever on the part of MIJE.
Rail transport Services are offered either as part of a tourist package or alone.
MIJE cannot guarantee seat or berth allocation by transport companies, in France or abroad.
Rail transport services are provided exclusively by the rail carrier under its sole responsibility. The conditions of performance of the transport are governed by the conditions of the rail carrier. It is the sole responsibility of the Client to comply with the instructions of the rail carrier.
XIV. PRE PRE AND POST TRAVEL CONNECTIONS
Pre and post travel connections (air or rail) sold by MIJE are dependent on the timetable provisions of the companies carrying out the transport. Generally, MIJE makes sure there is sufficient time between connections to reach the location of the stay. Pre and post travel connections can only be booked 30 days from departure at the latest.
XV. ACCOMMODATION SERVICES>MIJE youth hostels:
By virtue of the provisions of article L. 211-3, the provisions of the Tourism Code relative to the sale of travel or stays are not applicable to accommodation in youth hostels, of which MIJE is the direct owner.
>Youth hostels, youth centres, hotels abroad and in regional France
For certain destinations, establishments can request payment of a cash security deposit, returned at the end of the stay if no degradation is observed. MIJE will inform the Client at the time of booking.
MIJE makes sure host families are selected according to standards of seriousness that are constantly checked. Participants must make efforts to integrate their host families and adapt to community life and to the customs of the country and the host family. If a participant should jeopardize the organisation of the trip by their behaviour with the family and is reported to the guide by the local organiser, MIJE reserves the right to terminate the stay and to repatriate the participant at their own expense or at the expense of the minor's legal guardian.
For stays in host families, participants are housed in small groups of 2 to 4 students (5 exceptionally) per family. Withdrawal by host families can occur and modifications to family allocation can take place up until the day of arrival.
Host families will welcome the students on the first day and show them the way to the meeting point. Most often, this is a 10 or 20-minute journey by foot or public transport in large cities. The following days the students will make their own way to the meeting point (unless otherwise specified in the Contract). When the group uses a coach, it will carry out a daily pick up and drop off. The time this takes and the number of stops varies according to location.
XVI. INDIVIDUAL CONTRACT TRANSFERIn accordance with Article L. 211-11 of the Tourism Code, the Client may transfer the Contract to a third party (excluding any insurance policies), informing MIJE by any means possible with acknowledgement of receipt, no later than 7 days before the start date of the trip, indicating the exact name and address of the transferee and the Participant of the trip.
The transferor or the transferee will be jointly and severally liable for the payment of any contingent balance to be paid as well as any additional costs incurred by this transfer.
In the case of air travel, if the ticket has been issued it is neither exchangeable nor refundable by the airlines and hence, the transfer of the Contract can be equatable to a cancellation, generating fees as specified in these Terms.
MIJE is fully responsible for the performance of the Services and may be exempted from all or part of this responsibility by proving that the damage is attributable either to the Client, to the Participants, or to a third party, and is of an unforeseeable or unavoidable character, or to exceptional and unavoidable circumstances, in accordance with Article L211-16 of the Tourism Code.
XVIII. DATA PROTECTION
The information collected from the Client is recorded in a computerised file by MIJE to record and confirm Bookings and to carry out the Services. The processing of Clients' personal data is necessary for the execution of these Terms. The data are only kept for the aforementioned purposes and are archived in accordance with applicable legal requirements.
MIJE may transfer these data to third parties, and in particular to Partners, in order to ensure the proper execution of the Services. They undertake to refrain from reselling or transferring these data to third parties outside the scope of the execution of the Services.
In accordance with the Data Protection Act and (EU) Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, the Client and the Participants may exercise, to MIJE, their rights of access, rectification, deletion of data, limitation of processing, opposition and right to portability of data to the following address: MIJE - 13 boulevard Beaumarchais - 75004 Paris.
They may also lodge any complaint relating to the processing of their personal data, with the National Commission for Data Protection (3 Place de Fontenoy, 75007 Paris; https://www.cnil.fr/).
The Client authorises MIJE to use the Client's email address to send the MIJE newsletter, news, promotional offers and an invitation to fill in an online satisfaction survey after their stay.
XIX. CONFORMITY - CLAIMS
MIJE is responsible for the proper execution of all the Services and for providing assistance to the Client if in difficulty and providing them with useful information on health services, local authorities and consular assistance and for helping them carry out long distance communications in accordance with article L211-17-1 of the Tourism Code.
If any of the Services are not performed in accordance with the Contract, MIJE will remedy the non-compliance, unless this is impossible or incurs disproportionate costs, in which case the Client may request a price reduction from MIJE.
The Client is required to communicate, as soon as possible, any non-compliance found during the performance of the Contract. Failure to report an on-site non-compliance may affect the amount of any damages or price reduction due (if any), particularly in the event that immediate reporting would have made it possible to prevent or reduce the Client's damage.
To be admissible, any claim must have been made in writing to our correspondent on site or directly to MIJE within 30 days of the date of return, by registered mail for prompt processing at the following address: 13 boulevard Beaumarchais 75004 PARIS; otherwise, the claim will not be given priority for processing.
After having referred to our quality service and in the absence of a satisfactory answer within 60 days, the Client can refer to the tourism and travel mediator free of charge whose details and methods of application are available at: www.mtv.travel.
XX. APPLICABLE LAW
These Terms are governed by French law. Any dispute relating to their interpretation and / or execution will be handled by the French courts of law.
XXI. STANDARD INFORMATION FORMS
STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS
The combination of travel services that is offered to you is a package within the meaning of the Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code.
MIJE will be fully responsible for the proper performance of the package as a whole. In addition, as required by law, MIJE has protection to reimburse your payments and, if transportation is included in the package, to ensure your repatriation should it become insolvent.
Fundamental rights established under the directive (EU) 2015/2302 transposed in the Tourism Code:
Travellers will receive all essential information about the package before concluding the package travel Contract. The service provider and the retailer are responsible for the proper performance of the travel service included in the Contract. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the service provider or the retailer.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. The price of the travel service may only be increased if specific costs rise (for example fuel prices) and if expressly provided for in the Contract, and in any event cannot be modified later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the Contract. While the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in relevant costs.
Travellers may terminate the Contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the Contract, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, Travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the Contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the Contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the aforementioned cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the Contract without paying any termination fee, where services are not performed in accordance with the Contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
The service provider or retailer has to provide assistance if the Traveller is in difficulty. If the service provider or retailer becomes insolvent, payments will be refunded.
If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the Travellers is secured.
MIJE has taken out insolvency protection with UNAT-FMS (8 rue César Franck – 75015 PARIS). Travellers may contact this entity (UNAT-FMS) if services are denied because of MIJE's insolvency.
Directive (EU) 2015/2302 transposed into French law
STANDARD INFORMATION FORM FOR CONTRACTS CONCERNING TRAVEL SERVICES (EXCLUDING FLIGHTS ONLY)If you purchase this travel service, you will benefit from the rights granted by the Tourism Code. MIJE and providers will be fully responsible for the proper performance of the travel service. In addition, as required by law, MIJE has protection to refund your payments should it become insolvent.
Fundamental rights as established in the Tourism Code:
Travellers will receive all essential information about the package before concluding the travel Contract. The service provider and the retailer are responsible for the proper performance of the travel service. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the service provider or the retailer.
Travellers may transfer the travel service to another person, on reasonable notice and possibly subject to additional costs. The price of the travel service may only be increased if specific costs rise and if expressly provided for in the Contract, and in any event it cannot be modified later than 20 days before the start of the travel. If the price increase exceeds 8 % of the price of the travel service, the traveller may terminate the Contract. While the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the Contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the Contract, other than the price, are changed significantly. If before the start of the service the trader responsible for the travel service cancels the said service, Travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the Contract without paying any termination fee before the start of the service in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect travel.
Additionally, travellers may at any time before the start of the travel terminate the Contract in return for an appropriate and justifiable termination fee.
If, after the start of the travel, significant elements of the aforementioned cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the Contract without paying any termination fee, where services are not performed in accordance with the Contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
The service provider or retailer has to provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, payments will be refunded.
MIJE has taken out insolvency protection with UNAT-FMS (8 rue César Franck – 75015 PARIS). Travellers may contact this entity if services are denied because of MIJE's insolvency. [Website where the Tourism Code can be consulted: https://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT000006074073&dateTexte=&categorieLien=cid ]
More than 300 programmes
in more than 15 countries,
all modes of transport,
coach, train, plane, boat,
different types of accomodation, youth hostels, hostels, families ...
A team of 15 dedicated Travel Consultants with more than 15 years of experience on average
and accompagny you before,
during and after the trip.
A single point of contact
to answer your questions
during the preparation of your project,
a 24/7 telephone permanence
during your trip.
A travel insurance service INCLUDED in all our trips:
MAIF assistance, repatriation,…
An optional cancellation insurance service : death, illness, administrative ban, ...