SPECIAL CONDITIONS OF SALE

MIJE – Maisons Internationales de La Jeunesse et des Etudiants - is an officially recognised non-profit organisation
Head office: 13 boulevard Beaumarchais – 75004 PARIS

Tél. (33) 1 42 74 23 45 – Fax (33) 1 42 74 08 93

www.mije.com – contact@mije.com

Immatriculation Atout France N°IM 075 10 0395 – Agrément Jeunesse & Education Populaire N°75 JEP 04-193

Financial Guarantee: UNAT-FMS 8 rue César Franck 75015 PARIS – Liability Insurance MAIF - Contract n° 0902891R 5,000,000€

 

Preamble

he present special conditions of sale published in the brochure, on the website and sent by email or in paper form constitute the information communicated beforehand to the client on the conclusion of the travel contract, within the meaning of Articles L. 211-8 and R. 211-4 of the Tourism Code, with the description of the services and, in certain cases, the special conditions of payment and cancellation in particular, specific to certain trips. In the latter case, the specific conditions indicated in the product description or the programme will prevail over the text of these Special Conditions of Sale.
This preliminary information can be modified, after publication and after consultation by clients, in particular in regard to price, cancellation conditions, transport conditions and the course of the stay and accommodation; the client will be informed before signing the travel contract.
By validating the contract, the client expressly acknowledges having read and accepted these Conditions, as well as more specific descriptions of the programme for the chosen trip. Failure to accept all or part of the Conditions by the Client will result in the Client waiving the services provided by the MIJE.
For groups, the group administrator and signatory of the contract bears the responsibility of communicating the present conditions to adult participants, who are deemed to have acknowledged them and accepted the terms.

 

I.    SERVICES OFFERED

The MIJE offers educational trips and discovery classes in France and abroad for groups, accommodation in its three youth hostels located in Paris for groups or individuals, as well as standalone rail or air travel tickets for groups.
The services offered are solely for members of the MIJE association who have paid an annual non-refundable fee set by the General Assembly of the Association at 3€ for individuals and 54€ for legal entities for the year 2017.

 

II.    REGISTRATION

  • Group: by written request or via the website www.mije.com, a proposal and a quote for the trip are sent to the group administrator. The proposal contains the information about prices, dates and other elements forming the services provided for the in trip as defined by article R. 211-4 of the Tourism Code.

Once this proposal has been accepted, a contract is drawn up, recapping all the characteristics of the trip in accordance with article R. 211-6, in duplicate, and signed by the MIJE and the group administrator in their name and on behalf of all the participants.
Registration becomes effective once the signed contract has been received along with payment of the first deposit, depending on the date of booking.

  • Individuals (accommodation alone): after making their request by phone or in writing, the Client will receive a confirmation email of the booking.

 

III.    PRICES

The package price is based on a certain number of nights and does not necessarily correspond to a set number of full days. Consideration should be given to this eventuality and the necessary provisions should be made for pre and post travel connections.
Prices include all the services specified in the programme at the time of booking.
Prices do not include services prior to departure, or services after arrival at designated meeting points (hotel, airport, other), or any services not specifically mentioned in each description, beverages, personal expenses, tips, subscription to the MIJE Association and any optional services.
Specific optional insurances such as cancellation insurance are not included in the package price and are added at the time of the customer's choice when ordering. Repatriation insurance is offered with registration.
No dispute concerning the price of the trip can be taken into consideration once the client has returned, who esteems before the departure whether the price is suitable, while accepting at the same time the fact that it is a package price including services with prices that may not be detailed by MIJE. Any price changes that may occur will be indicated before the booking and confirmed on the invoice and /or confirmation.
In accordance with the general terms and conditions, prices can be revised according to article IV hereafter (article R.211-10 Tourism Code replicated in the General Terms and Conditions).

IV.    PRICE REVISION

In accordance with article R. 211-8 of the Tourism Code, the MIJE may need to modify the prices of services, both upwards and downwards, within the legal limits that apply and as follows:  
-    Variation in exchange rates.
This impact would be fully reflected. This fluctuation in exchange rates only applies to services invoiced in currencies to the MIJE.
-    Variation of the cost of transportation, in particular those linked to mandatory taxes or fees paid to our air service providers. Any variation will be fully reflected on the selling prices of the trip.
In the event of an increase in the selling price, the information will be forwarded to the Client by any means possible with an acknowledgement of receipt, particularly by electronic communication. In the event of a significant increase in price, the Client will be able to cancel their contract without incurring any charges.
During the 30 days that precede the planned departure date, the price set in the contract cannot be increased for any reason whatsoever.

V.    TERMS OF PAYMENT

If the contract is signed more than 10 weeks prior to departure:
-    Initial deposit of 30 % of the total amount on signature of the contract,
-    Second deposit of 40 %, 8 weeks prior to departure,
-    Balance of 30 % at the latest 10 days prior to departure, on issue of the travel documents.
If the contract is signed less than 10 weeks prior to departure:
-    Deposit of 70 % of the total amount on signature of the contract,
-    Balance of 30% at the latest 10 days prior to departure, on issue of the travel documents.
The MIJE will not undertake any reminder of payment for the balance. In the event of non-payment within the time limit, the contract will be deemed as cancelled by the client and the cancellation fee scale specified in article VI will be applied.  

 

VI.    CONDITIONS OF CANCELLATION BY THE PARTICIPANT

IAny request for cancellation by the buyer must be addressed to the MIJE exclusively by registered letter with acknowledgment of receipt, the date of reception being retained as the cancellation date.
The following fees will be deducted from the total amount of the trip or stay mentioned in the contract as follows:
-    between booking date and 31 days from the departure date*: 25 %
-    between 30 and 21 days from the date of the start of the departure*: 50 %
-    between 20 and 8 days from the departure date*: 75 %
-    from 8 days to the date of the start of the departure*: 100 %
*For bookings of accommodation alone, the "departure date" is understood to be the day of arrival.
If the behaviour of an adult or an under-18 participant prevents the trip from running smoothly, the adult participant or the legal representative of the under-18 participant will be responsible for their early return, promptly and at their expense. 

 

VII.    CONTRACT MODIFICATIONS BY MIJE

If, before departure, an event beyond the control of the MIJE, within the meaning of article L. 211-13 of the Tourism Code, except for cases of force majeure, compels them to modify an essential element of the contract established with the Client, the MIJE will inform the Client by any means possible with an acknowledgement of receipt, as quickly as possible and will submit proposals (modification of the trip or an alternative trip).
If, after departure, an essential element of the contract cannot be executed within the meaning of article L. 211-16, the MIJE will, at their expense or by refunding the price difference, propose replacement services – except in the case of duly justified impossibility– or will organise the early return of the Client in the event of the latter's refusal.

VIII.    ADMINISTRATIVE PROCEDURES
Participants must be in possession of documents and must have completed the mandatory health procedures specified by the MIJE before the contract is concluded: passport, valid ID card, parental authorisation according to the destination, tourist card, or visa, vaccines, medical treatment, and to comply at their own expense.
It is the signatory client's responsibility to inform the other registered participants that they must comply with the different customs and health formalities that apply to the countries being visited or crossed during stopovers or transit.
The information provided by the MIJE concerning border crossings are valid only for French nationals, members of the European Union or the European Economic Area and at the date the contract is signed.
For more information, we recommend you consult the following websites: www.cimed.org, www.pasteur.fr  for health issues and www.diplomatie.gouv.fr  for security issues.
Other foreign nationals must contact their embassy or consulate for administrative or health procedures.
Under no circumstances shall the MIJE replace the Client's individual responsibility, who must be responsible for checking and obtaining all the formalities specified before departure (passport generally valid 6 months after the return date of the trip, visa, health certificate etc.) and for the entire duration of the trip, including the completion of customs procedures of countries regulating the export of objects.
Attention:
Since the 1st of January 2014, French authorities have made the decision to extend the period of validity of national identity cards for a period of 5 years. (NB: this extension of validity is only applicable to adults, not minors).
However, in order to avoid difficulties with the country of destination, the MIJE recommend that you opt for a valid passport rather than a national ID card with an expired validity date, or otherwise to renew your national ID card.  
It is imperative that the name (married name, usual name) that figures on the passport or ID document is identical to the name used to place the order and on the transport and travel documents issued.
Completion of the formalities remains, in all events, the Client's responsibility. Fees for issuing passports, visas and other travel documents (tickets or ticket repurchase) cannot, in any event, be refunded.
Failure to comply with formalities, the impossibility of a client to present the correct administrative documents, for any reason that causes a delay, the Client being denied boarding or being forbidden to enter foreign territory, remains the responsibility of the Client who will remain accountable for the costs incurred, without the MIJE being obliged to refund or replace the service.

IX.    UNACCOMPANIED MINORS

For travel concerning unaccompanied minors, it is the parents' responsibility to comply with the indications given to them directly or by the educational institution.
The family record book (livret de famille) is not proof of ID.
According to French legislation, for all destinations that require a passport, a minor, of whatever age, must possess his/her own photo identification (national ID card or passport in the conditions specified by the MIJE). From January 15th 2017, minors travelling without the person who has parental authority must be in possession of the AST (authorisation to leave the country document) with their own proof of ID, accompanied by a copy of valid proof of ID of the AST signatory and if possible a copy of the family record book if names differ.

 

X.    MEDICAL RECORDS

Each participant must be autonomous and their state of health must be compatible with the activities planned during the trip and with the accommodation facilities.
For schoolchildren, special diets or particular medical conditions that are compatible with the trip must be indicated to the MIJE when the booking is made.

XI.    TRANSPORT

In accordance with articles L. 211-3, -7 et -17 of the Tourism Code, the MIJE will owe only a fiduciary responsibility to clients for issuing standalone tickets, according to article 1984 et seq. of the Civil code.

  • Air and maritime:

Transport conditions are recalled at the same time as ticket issue.
All timetables are given as an indication as soon as they are available and can be changed by the company even after confirmation. Any seat not used on the outward or return journey cannot be refunded.
In some companies, unused outbound tickets can lead to adjustment of prices.
Given the increase in air traffic, events beyond the control of the MIJE (strikes, technical incidents, flight delays) can occur and are regulated in particular by European Regulation n° 261/2004 of 11 February 2004 as regards boarding denial, cancellations and major flight delays, the limitations of which may benefit the MIJE. In addition, airport changes can occur in any city. A technical or additional stopover may be scheduled by the airline without the MIJE having the time to inform the clients.
A list of three carriers will be communicated in the preliminary information by section in accordance with the provisions of articles R.211-15 and in accordance with the Tourism Code. Confirmation of the identity of the actual airline will be communicated to the client when the contract is issued as soon as it is known and confirmed no later than 8 days before departure. A modification of the identity of the carrier may occur before the departure and the client will be informed at the latest when registering, or when boarding in the event of a stopover without registration.
Due to commercial partnership agreements between certain airlines ("code sharing"), the customer may be required to travel with a company other than the one originally planned.
The MIJE draw your attention to the fact that the responsibility of air and maritime carriers is most often restricted by national or international law applicable to them, in particular the International Warsaw Conventions dated 12th October 1929 or Montreal dated 28th May 1999, and Athens dated 13 December 1974 as amended, relating to the carriage of passengers and their luggage by sea, or by their own conditions of carriage which you have accepted prior to any order and which may limit or relieve the liability of the MIJE in accordance with the provisions of Article L. 211-16 of the Tourism Code.
As schedules are indicative, as well as departure and arrival airports, civil aviation, airlines and airports may have to change the dates, times, and conditions of boarding. The same applies to stopovers and flight plans. Prices and seats allocated by airlines are guaranteed subject to programme changes that may occur at any time (change of day of operation or capacity or exceptional pricing factor: exchange rate, increase in the cost of fuel) in accordance with the provisions of Article IV PRICE REVISION above. These alternatives being often: either the transfer of seats on the first available flight at the same price; or the transfer of seats to the flight chosen by the client, subject to availability with possible modification of the price; or the cancellation of the tickets by the company or client without charge, if neither of the previous two solutions is found.
Luggage:

In the event of loss, delayed delivery or damage to luggage, the client is invited to make a written declaration to the airline in question and at the latest 7 days (damage) and 21 days (delay) from the day the luggage should have been issued, along with copies of any relevant supporting documents (airline tickets, luggage registration tag, replacement or repair quote, etc.). In these cases, the airline is liable for proven damage under the Warsaw Convention dated 1st October 1929 or Montreal dated 28th May 1999, which has warranty limitations. The MIJE cannot be held responsible for the confiscation of objects considered as dangerous during security checks. In the event of excess baggage, the traveller may have to pay a variable tax depending on the company and the route. If a traveller is denied boarding due to excess baggage, this will not in any case give rise to any compensation whatsoever on the part of the MIJE.
The Client must respect the sequential order of the coupons purchased and any seat not used on the outbound or return journey cannot be refunded.
Departure and arrival times will be communicated to the Client by the MIJE as soon as they are known and in good time before the start of the journey or the stay.
On the first day, departure can take place at any time of day and sometimes even in the evening. It is the same for the return and the last day. Under no circumstances may the expenses related to an early or late arrival or departure schedule be borne by the MIJE or be taken into account to justify a cancellation with no charge. Changes in schedules may result in a slight change in the length of your stay. This does not give rise to compensation if the MIJE are able to respect the programme and the visits that were initially scheduled.  
In accordance with EC Regulation N° 1107/2006, clients with a disability or reduced mobility requiring particular attention, due to their physical or intellectual condition or due to their age, are required to inform the MIJE before booking, and at the latest 48 hours before the published departure time of the flight. The MIJE and the air carrier may advise against or refuse a client with a disability or reduced mobility from booking a trip including air transport, if the safety requirements or configuration of the aircraft make such transportation impossible. The MIJE or the air carrier may also request that a person able to provide assistance accompany the client.
Refund conditions of airport taxes in the event of unused tickets
When the ticket is no longer valid and has not resulted in transportation, the client is informed that in accordance with article L.121-18 of the Consumer Code:
- the application for refund of airport taxes can be made by any means, in particular online
- refund of the taxes alone shall take place no later than thirty days from the date of receipt of the application
- the refund cannot give rise to the invoicing of expenses exceeding 20% of the amount refunded. It is free when the application is filed online.

  • Rail

The MIJE cannot guarantee seat or berth allocation by transport companies, in France or abroad.

 

XII.    PRE AND POST TRAVEL CONNECTIONS 

Sold by the MIJE: pre and post travel connections (plane or train) are dependent on the timetable provisions of the companies carrying out the transport. Generally, the MIJE make sure there is sufficient time between connections to reach the location of the stay. Pre and post travel connections can only be booked 30 days from departure at the latest.
Organised by the client: the MIJE decline all responsibility in the event of delay or cancellation of pre and post travel connections and in particular if the client misses their departure. The MIJE recommend checking connection times and whether tickets can be refunded and/or exchanged.

 

XIII.    INSURANCE

On request, cancellation insurance can be purchased from the MAIF through the MIJE. To be valid, it must be taken out for all participants in the group at the time of signature of the travel contract. Its cost is 4% inc. VAT of the invoiced cost of the service.
In the event of subscription of the cancellation insurance policy proposed by the MIJE before validation of the order, the Client agrees to familiarise themself with the insurance agreement, and in particular the clauses of exclusions, limitations or determining the provisions of the insurance before subscribing to it.
The amount of the insurance policy is systematically acquired and cannot be refunded, except in the event of cancellation of the contract by the MIJE due to no fault  on behalf of the Client. Insurance claims are made to the MIJE who will forward them to the insurance company, respecting the terms and deadlines of the subscribed insurance policy.  
Insurance included in the package
Those participating in a MIJE trip or visit benefit from the guarantees provided for in the MAIF  contract for local authorities (insurance policy n° 0902891R) and those provided with MAIF ASSISTANCE, covering civil liability, repatriation and loss of luggage.
In accordance with article L 112-1 of the code of practice for insurance companies, the client is asked to check they do not already benefit from a policy covering any of the risks guaranteed by the new policy.
If this is the case, they shall have the right to waive this policy for a period of fourteen (calendar) days as of the conclusion of the contract, with no charge or penalty, if all the conditions are met and if, in particular, the contract is not fully implemented and no claim declaration secured by this contract.
The request must be accompanied by a document justifying the benefit of a guarantee for one of the risks guaranteed by the new contract.

 

XIV.    ACCOMMODATION 

  • MIJE youth hostels;

Bookings can  be made:
-    On site in Paris, 4th arrondissement, 6 rue de Fourcy, 12 rue des Barres, 11 rue du Fauconnier
-    By phone
-    By email
-    Using the quote request form available on the website www.mije.com and sent to MIJE by email.  Once emails have been exchanges, the travel or accommodation contract is sent by post or by email to be signed by the client, who then returns it to MIJE with the deposit, depending on the date of booking.
Liability: in accordance with the provisions of article L. 211-3, the provisions of the Tourism Code relative to the sale of travel or stays are not applicable to accommodation in youth hostels, of which MIJE is the direct owner.

  • Youth hostels, youth centres, hotels abroad and in regional France

For certain destinations, the establishment can request payment of a cash security deposit, returned at the end of the stay if no degradation is observed. The MIJE will inform the Client at the time of booking.

  • Host families:

MIJE makes sure host families are selected according to standards of seriousness that are constantly verified. Participants must make efforts to integrate their host families and adapt to community life and to the customs of the country and the host family. If a participant should jeopardize the organisation of the trip by their behaviour with the family and is reported to the guide by the local organiser, MIJE reserves the right to terminate the stay and to repatriate the participant at their own expense or at the expense of the minor's legal guardian.
For stays in host families, participants are housed in small groups of 2 to 4 students (5 exceptionally) per family. Withdrawal by host families can occur and modifications to family allocation can take place up until the day of arrival.
Host families will welcome the students on the first day and show them the way to the meeting point. Most often, this is a 10 or 20-minute journey on foot or by public transport in large cities. The following days the students will make their own way to the meeting point (unless otherwise specified in the contract). When the group uses a coach, it will carry out a daily pick up and drop off. The time this takes and the number of stops varies according to location.

 

XV.    INDIVIDUAL CONTRACT TRANSFER

On request, cancellation insurance can be purchased from the MAIF through the MIJE. To be valid, it must be taken out for all participants in the group at the time of signature of the travel contract. Its cost is 4% inc. VAT of the invoiced cost of the service.
In the event of subscription of the cancellation insurance policy proposed by the MIJE before validation of the order, the Client agrees to familiarise themself with the insurance agreement, and in particular the clauses of exclusions, limitations or determining the provisions of the insurance before subscribing to it.
The amount of the insurance policy is systematically acquired and cannot be refunded, except in the event of cancellation of the contract by the MIJE due to no fault  on behalf of the Client. Insurance claims are made to the MIJE who will forward them to the insurance company, respecting the terms and deadlines of the subscribed insurance policy.  
Insurance included in the package
Those participating in a MIJE trip or visit benefit from the guarantees provided for in the MAIF  contract for local authorities (insurance policy n° 0902891R) and those provided with MAIF ASSISTANCE, covering civil liability, repatriation and loss of luggage.
In accordance with article L 112-1 of the code of practice for insurance companies, the client is asked to check they do not already benefit from a policy covering any of the risks guaranteed by the new policy.
If this is the case, they shall have the right to waive this policy for a period of fourteen (calendar) days as of the conclusion of the contract, with no charge or penalty, if all the conditions are met and if, in particular, the contract is not fully implemented and no claim declaration secured by this contract.
The request must be accompanied by a document justifying the benefit of a guarantee for one of the risks guaranteed by the new contract.

 

XVI.    LIABILITY

The MIJE cannot be held responsible for consequences of the following events:
- Loss or theft of plane tickets, when in the client's possession (as airlines do not issue duplicate documents).
- Failure to present or presentation of out of date identity and / or health documents or of inadequate validity or that do not comply with the indications specified in the contract, at the customs office.
- Incidents or unforeseeable and insurmountable events arising from a third party outside the contract, within the meaning of French case law, including: wars, political unrest, strikes outside of the MIJE or its services providers, air traffic congestion, bad weather, delays, (including postal delays of ticket delivery). Delays caused by the abovementioned cases, as well as any resulting rerouting, shall not result in any compensation whatsoever, in particular as a result of the modification of the duration of the initially planned programme or as a result of delay for connections. Any additional costs related to a disturbance (taxes, hotel, parking ...) will be borne by the customer.
- Cancellation imposed by circumstances having a nature of force majeure within the meaning of French case law. The MIJE, acting as a travel organiser, choose different service providers for the implementation of their programmes (transport companies, hoteliers, etc.). In the event of default of a service provider during the trip or stay or if for compelling reasons (political circumstances, requisition, official travel, strikes, weather conditions, etc.) the MIJE was unable to provide a large part of the services provided for in the contract representing a significant percentage of the price honoured by the buyer, the MIJE will make every effort to replace them with equivalent services.
- the client: MIJE cannot be held responsible for the poor performance of the contract by the client or for services purchased on site by the client outside the scope of the stay organised by the MIJE. In the accommodation facilities, the MIJE cannot be held responsible for theft or deterioration of personal purchases and / or objects except within the limits set by article 1953 of the Civil Code.
Certain services and sporting activities are subject to good weather conditions in order to take place. The MIJE decline all responsibility in the event of unfavourable weather conditions that can endanger the participants result in the cancellation or modification of certain planned activities. Under these conditions, the MIJE may modify certain services.

 

XVII.    CLAIMS
To be admissible, any claim must have been made in writing on site to our correspondent. It must then be sent to the MIJE within 30 days of the return, by registered letter for fast processing to the following address: 13 boulevard Beaumarchais 75004 PARIS; otherwise, the claim will not be treated as a priority.
After having referred the matter to our quality control department  and failing a satisfactory response within 60 days, the client can file a complaint, free of charge, to the tourism and travel mediator whose contact details and procedures for referral are available at: www.mtv.travel.
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